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Conditions of stay

Booking confirmation
Your reservation is valid as soon as the down payment is effected. The payment can be effected via postal money order, bank transfer to the following bank details:

ALBERGO AURORA di Bertagnolli Dorotea
Bank: Reiffeisenkasse Tisens
IBAN: IT 71 U 08273 89130 000301207776

Your room will be ready for you at 15.00 o’clock at the day of your arrival.
In case you arrive after 20.00 o’clock please let us know.
In the case of a delayed arrival, we are forced to ask for 100 % of the price for the entire booked period.

We ask you to clear your room until 10.00 o’clock on the day of your departure. In case of an early departure, we are forced to ask for 100 % of the price for the entire booked period.

Cash payment. You have also the possibility to pay your bill with credit card or EC-card (like VISA, MAESTRO, MASTERCARD, EUROCARD, and EC-CARD). We also accept checks.

Bookings can only be cancelled in writing. We can reimburse your down payment as long as the cancellation takes place at least 30 days before the booked arrival. When the cancelation is communicated after the 30-day period, we are forced to keep the down payment.
In general the EU norms and laws concerning cancellation of hotel bookings and travel is applied. In cases of cancelation, late arrival, discontinuance of the stay or earlier departure the entire amount is being charged or the down payment will not be reimbursed in cases of cancellation. The international cancellation regulations are applied (competence center Trento).

We also welcome our animal friends in exchange of a payment of Euro 5.00 per day.  We ask for your understanding that animals have no access to the restaurant area. We inform you that for any damage or harm to things and or persons the owner of the animal responsible is held accountable.

If you want to use the internet, you just need to connect you Notebook or other mobile device with the local hotel WIFI provided by us. The WIFI covers a great part of our hotel area.

For any further information, you are welcome to contact us via telephone or e-mail.